Legal

Privacy Policy

Last updated · May 5, 2026

Summary

This Privacy Policy explains how Jet Fuel Tenders LLC, a Wyoming limited liability company ("we", "us", or "our"), which owns and operates the website jetfueltenders.com and the JetFuelTenders platform, collects, uses, discloses, and protects personal information when you use our services.

We act as:

Data controller for information collected through our website and platform
Data processor when handling data on behalf of airline or supplier customers

By using our services, you agree to the practices described in this policy. If you do not agree, please do not use the platform.

Information We Collect

Information you provide

When you create an account or use the platform, we collect:

Account information - first and last name, work email address, password, company name, role, country.
Company information - entity name, type (airline / fuel supplier), tax identifiers, billing address, supply locations, fleet details.
Tender and bid data - tender configurations, supplier invitations, bid submissions, awards, contract terms, supporting documents you upload.
Communications - messages you send through in-platform chat, support tickets, or to our team via email.
Payment information - when applicable, billing details for paid plans. Card data is processed by our payment processor; we do not store full card numbers.

Information collected automatically

When you visit our website or use the platform, we automatically collect:

Device and connection - IP address, browser type and version, operating system, screen size, time zone, referring URL.
Usage data - pages viewed, features used, actions taken, timestamps, session duration. Captured for security, debugging, and product improvement.
Cookies and similar technologies - see Cookies & Tracking for details.

Information from third parties

If you sign in via Google or Microsoft single sign-on (SSO), we receive the profile information those providers share with us (typically name, email, and profile image). We use this only to create or authenticate your account.

Note: Tender, bid, and contract data may include business information that is not personal data. This policy applies to personal information; contractual data is processed under our Terms of Service and customer agreements.

How We Use Information

We use personal information to:

Operate the platform - process tenders, route bids, generate reports, deliver notifications.
Authenticate users, secure accounts, and prevent fraud or abuse.
Provide customer support and respond to inquiries.
Send service announcements about platform changes, downtime, and security advisories.
Send marketing communications about new features, with your consent where required by law. You can unsubscribe at any time.
Improve and develop our products through aggregated analytics.
Comply with legal obligations and enforce our Terms of Service.

We rely on the following legal bases under GDPR and similar regimes: performance of a contract, legitimate interests (product improvement and security), legal obligations, and consent (marketing communications and optional cookies).

We share personal information only as needed:

Within the platform. When an airline invites a supplier to a tender, each party can see the information necessary to participate in that tender, including company details, designated contacts, and submitted bids. Supplier bids remain confidential and are not visible to competing suppliers.
Service providers. Cloud hosting (Amazon Web Services, Hetzner Cloud), email delivery, error monitoring, analytics, and payment processing. These providers are bound by contract to use information only to provide services to us.
Market data partners. If your organization licenses Platts, Argus, or OPIS data through our platform, those providers may receive usage telemetry as required by their license agreements.
Legal disclosures. When required by law, court order, or regulatory authority, or to protect our rights, your safety, or the safety of others.
Business transfers. In the event of a merger, acquisition, or sale of assets, personal information may transfer to the successor entity under the same protections.

We do not sell personal information to advertisers or data brokers.

We offer Data Processing Agreements (DPAs) to enterprise customers, including Standard Contractual Clauses where required.

International Transfers

Jet Fuel Tenders LLC operates from the United States. If you access the platform from outside the US, your information may be transferred to and processed in the US and other countries where our service providers operate. We use appropriate safeguards, including Standard Contractual Clauses where applicable, to protect personal information transferred internationally.

Data Retention

We retain personal information for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements.

Account data - retained while your account is active and for up to 3 years after closure for audit and legal purposes.
Tender, bid, and award data - retained for the duration of the contract plus applicable statutory retention periods (typically up to 7 years for financial records).
API and access logs - retained for 30 days for security and debugging.
System audit history - retained for 6 months on core records.
Marketing preferences - retained until you opt out, then archived as evidence of your prior choices.

Data Security

We implement industry-standard administrative, technical, and physical safeguards:

TLS 1.2+ encryption in transit; AES-256 encryption at rest.
Two-factor authentication (email OTP and TOTP authenticator app).
Role-based access control with granular per-tender permissions.
Tenant isolation ensuring suppliers see only their own bids and airlines only their own tenders.
Passwords hashed using PBKDF2 before storage.
Regular penetration testing, vulnerability scanning, and infrastructure audits.
Use of ISO/IEC 27001:2013-compliant infrastructure providers (AWS, Hetzner Cloud).

While no system can guarantee absolute security, if we become aware of a breach affecting your personal information, we will notify you and relevant regulators in accordance with applicable law.

Your Rights

Depending on your location, you may have rights to:

Access your personal information.
Correct inaccurate or incomplete information.
Request deletion, subject to retention obligations.
Restrict or object to certain processing.
Receive your data in a structured, machine-readable format.
Withdraw consent where processing is based on consent.
Lodge a complaint with your local data protection authority.

To exercise these rights, contact [email protected]. We respond within 30 days and may need to verify your identity.

Cookies & Tracking

We use a limited number of cookies and similar technologies:

Strictly necessary - session cookies for authentication and security. These cannot be disabled.
Functional - preferences such as theme, language, and UI settings stored locally.
Analytics - privacy-respecting, aggregated analytics with no third-party advertising trackers.

We do not use cookies for advertising or cross-site tracking. You can clear cookies and local storage through your browser settings at any time.

Third-Party Services

Our website may link to third-party services (including OPIS, Argus, S&P Global, and IATA). Their privacy practices are governed by their own policies; we are not responsible for their handling of personal information.

Minors

JetFuelTenders is a B2B service intended for professionals acting on behalf of a business. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy as our practices, technologies, and legal obligations evolve. The "Last updated" date reflects the most recent revision. Material changes will be communicated by email or in-platform notice before taking effect.

Contact Us

If you have questions about this Privacy Policy or how we handle your information:

Email: [email protected]