Airline FAQ

Who can see my tender data?

Only your team and the suppliers you invite. Each supplier sees only their own offers — never another supplier's bid. In sealed-mode tenders, supplier identities also stay hidden from each other until awards are made.

Can the platform match our internal terminology?

Yes. On Pro and Enterprise plans, bid fields and option lists can be tailored to your conventions — useful for aligning with ERP or fuel-management systems. Our team configures this during onboarding.

How is tender data protected?

Contractually. Every airline signs the JetFuelTenders NDA covering all tender data.

Technically. Continuous monitoring, regular updates, and third-party security audits. A full security packet — infrastructure architecture, sub-processor list, audit reports — is available under NDA. See the Security & Compliance Overview or email [email protected] for the full packet.

What integrations are available?

• S&P Global Energy (Platts) — official API channel partner. Requires an active CSM license; access via S&P Global Energy SSO.
• Argus Media — official API channel partner. Requires Argus license confirmation.
• OPIS — daily benchmark sync; requires an OPIS subscription.
• Exchange rates — automatic for every airline. Each tender can override with an internal rate.
• IATA Fuel Tender Standard XML — bidirectional ERP integration on the Enterprise plan.

Full list at /integrations.

How do I run a follow-up bidding round?

See Launch the next round.

How fast can we launch a tender?

Most airlines launch within hours by cloning a prior tender as a template. Cycle length stays on your existing timeline, with far less manual work between rounds.

What savings should we expect?

Results vary by market, but procurement teams report sharper pricing, faster cycles, and clearer audit trails. Most airlines recover the platform cost within the first tender.